Refund Policy

Anagata Trihita Transport

At Anagata Trihita Transport, we are committed to providing the best transportation services for all our customers. However, we understand that travel plans can change. The following is our official refund policy to ensure transparency and fairness:

1. Cancellation by Customer

• Cancellation made ≥ 48 hours before pickup time:
  100% refund of the total amount paid.

• Cancellation made between 24–47 hours before pickup time:
  50% refund of the total amount paid.

• Cancellation made < 24 hours before pickup time:
  No refund will be provided.

2. No Show Without Notice

If the customer does not show up at the agreed pickup time and location without prior notice:

• The booking will be considered a no-show, and

• No refund will be given.

3. Cancellation by Anagata Trihita Transport

In the event that we must cancel the service due to unforeseen circumstances (e.g., vehicle issues, force majeure, or emergencies), the customer is entitled to:

• A 100% refund, or

• A rescheduling of the service at no additional cost (subject to availability and mutual agreement).

4. How to Request a Refund

To request a refund, please contact us via:

• Email: info@anagatatrihita.com

• WhatsApp: +62 895-6205-51408

• Subject Line: Refund Request – [Customer Name & Service Date]

Please include the following details:

• Full name of the customer

• Booking reference/number

• Date of service

• Reason for refund request

• Proof of payment (if available)

Refund requests will be reviewed and processed within 5–7 business days after we receive the required information.

5. Additional Notes

• Refunds are issued only to the original payment method used at the time of booking.

• Third-party transaction fees (e.g., bank transfer or payment gateway fees) may not be refundable.

• Refund requests submitted after the scheduled service time cannot be processed, unless valid reasons with proof are provided.

For further inquiries, feel free to reach out to our customer service team.

Anagata Trihita Transport
Website: www.anagatatrihitatransport.com
Email: info@anagatatrihita.com
WhatsApp: +62 895-6205-51408